Frequently Asked Questions

See a list of frequently asked questions for landlords and tenants below:

yabonza team

Landlords FAQ

Where are you located? How can you look after my property if you’re in a different state?
Will I need to speak to my existing agent to cancel my agreement with them?
How do you notify my tenants? What impact does it have on them?
How do you assess if a tenant’s repair/maintenance issue is actually a real issue before calling someone out to look at it?
Can you get a quote before someone comes out to fix an issue?
Do I get a dedicated property manager that knows me and my property?
Will ringing the 1300 number go to a call centre or will the person answering the phone be able to help me?
How do I switch to yabonza?
How do you do Property Condition Reports and Open for Inspections?
How do you find Tenants?
What additional costs are there?

Tenants FAQ

How do I log into the platform?
How to raise a repair or maintenance query?
How do I make payment on my lease? How do I pay my rent?
Can I have a copy of my lease agreement?
Why can't I see that money in my yabonza account (I paid two weeks ahead)?
How can I use my bond to pay my rent?
Why am I charge more than than 4 weeks of rent?
What kind of issues are classed as emergency situations?
Approved tradesmen for national emergency plumbing and electrical repairs?
Which repairers have national coverage?
Who are the Sydney and Brisbane electrical backups?

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