Emergency situations are typically incidents that threaten your immediate health and safety like;

Gas Leaks
Flooding
Blocked Drains
Exposed and Live Electrical Wiring

Issues that are definitely not emergency situations

Leaking taps
Appliances not working
Oven not starting
Internet not working

If you need more help understanding what constitutes an emergency situation please take a look at the information provided by the relevant authority – Fair Trade NSW, Residential Tenancies Authority QLD and Consumer Affairs Victoria.