Repairs & Maintenance Manager

Job Description

Position Title: Repairs & Maintenance Manager

Division: Operations

Reporting to: COO

Location: Sydney

Position Summary

Imagine if you could have been an early employee at a venture like Uber, which disrupted the entire taxi industry or AirBNB, which disrupted the hotel industry. This could be your opportunity if you’re interested in the property and marketplace industry.

We are a fast growing #proptech start up in the Real Estate space, disrupting Property Management globally. We bring transparency, trust and efficiency and marketplace products and services to creating an ecosystem around an industry that is prime for change. We have a centralised business model and cover nationally across Australia with a small footprint in the UK and on a path to expand globally over the next year.

The overall mission of yabonza is to do property management better and to provide our customers exceptional service and an experience that exceed customer expectations.

What We're Seeking

Essential

We are seeking an energetic Repairs and Maintenance Manager to join the team and assist in fulfilling our vision. This is a role for someone with initiative and with the opportunity to progress quickly.

The Repairs and Maintenance Manager will control the entire Repairs and Maintenance function for the yabonza brand. You will :

  • Be responsible for making sure that all repairs and maintenance queries are managed and triaged through to completion.
  • Drive external stakeholders and partners and make sure they are performing to an excellent standard.
  • Be the conduit to the tech team and help with improvements to the repairs and maintenance function from a product perspective.
  • Be responsible for quality control of routine, ingoing and outgoing inspection reports and for completing necessary documentation associated with repairs and maintenance including the platform updates, invoicing, database updates.

About you

Working for a start-up, you will have the opportunity to make your mark and progress with a business that is growing rapidly. You are a self starter and will enjoy getting stuck in and solving problems. It is expected you will be able to come up with solutions to issues that can arise and implement these. Used to dealing with high volumes of calls and repairs, you may have come from a facilities team or from a trade call centre or insurance call centre – you are a trouble shooter and know the difference between an electrical issue and general maintenance query.

You will:

  • Have experience in Facilities Management or property maintenance
  • Have exceptional customer service skills
  • Love working in a fast paced environment
  • Great attention to detail with strong time management skills
  • Strong problem solving skills and ability to find solutions and make decisions quickly
  • Deadline driven and able to work under pressure
  • Experience with databases and customer communications
  • Enjoy working in a start-up environment
  • Must be adaptable to using CRMs and understand different platforms and software
  • Have excellent verbal and written communication skills
  • Ability to manage and oversee various repairs in different stages
  • Tech Savvy – must be adept at using CRMs and understand different platforms and software

If this sounds like you, we love to have a chat.

Apply Here.